FAISALABAD, Mar 06: The Federal Ombudsman Secretariat, Regional Office Faisalabad, secured payment of Rs.850,000 in outstanding pension dues for a retired employee of Pakistan Post Office, providing long-awaited relief.
According to the spokesperson, retired employee Abdul Ghafoor had approached the Federal Ombudsman Regional Office with a complaint that his pension arrears had not been paid despite repeated visits to the offices concerned over the past two years.
He sought intervention after exhausting departmental channels without success.
Upon receipt of the complaint, the Regional Office took formal notice of the matter, summoned the relevant parties and initiated scrutiny of the official record.
During hearing, it emerged that administrative delays and certain technical issues had resulted in non-payment of the legitimate dues to the complainant.
Acting on the directions of the Federal Ombudsman, the department concerned was instructed to take immediate corrective measures. Following compliance, the pension arrears were recalculated and a total amount of Rs.850,000 was released to the complainant.
The spokesperson said that Federal Ombudsman Secretariat provides a prompt, free and effective forum for redressal of complaints against federal government departments, ensuring timely justice and relief to citizens.
The complaints received at Regional Office Faisalabad are being resolved on priority to prevent unnecessary delay and hardship.
He said that the institution hears cases related to maladministration, delay and injustice within federal departments and directs corrective action within its legal mandate.
The pension case was resolved expeditiously, enabling the complainant to receive his lawful entitlement without resorting to prolonged court proceedings, he added.
Expressing satisfaction over the outcome, Abdul Ghafoor appreciated the performance of the Federal Ombudsman Secretariat and said that timely payment had significantly eased his financial difficulties. Other citizens should approach the forum for protection of their legitimate rights, he added.
