ISLAMABAD, JAN 18 (APP/DNA): Director General Federal Investigation Agency (FIA) Riffat Mukhtar Raja visited Islamabad International Airport to review immigration operations and assess steps aimed at improving passenger facilitation.
An official told APP on Sunday that the DG FIA Riffat inspected immigration procedures and was informed that the airport handles 94 international flights daily, clearing more than 10,000 international passengers every day.
The official said that on January 13, immigration staff cleared 2,400 passengers within a single hour, reflecting heavy pressure during peak hours due to the simultaneous arrival of multiple international flights. Temporary congestion also occurs because of flight delays caused by weather conditions and technical issues.
According to the briefing, the FIA Immigration at the airport operates in three shifts, with 15 immigration counters for departures and 13 counters for arrivals currently functional to manage passenger flow.
During the visit, the DG Riffat directed officers to ensure the provision of the best possible immigration services. He ordered the installation of a queue management system, phased implementation of e-gates, and deployment of additional staff to guide passengers during busy hours.
He also directed that a pre-departure mobile application be introduced at the earliest to further speed up immigration clearance, particularly during peak travel periods.
The DG FIA Riffat emphasized that improving efficiency, reducing waiting time, and enhancing passenger experience remain key priorities of Federal Investigation Agency Immigration.
