ISLAMABAD, SEP 29 (DNA) — Director Excise & Taxation Department, Islamabad, Bilal Azam on Sunday assured his department’s commitment to providing more transparent and user-friendly services for residents, particularly in vehicle registration and token tax payment.
In an exclusive interview with media, he highlighted the importance of leveraging digital solutions to enhance accessibility for residents while actively working to eliminate the role of agents who contribute to corrupt practices.
Admitting the agent mafia’s existence despite a number of modern solutions, especially mobile facilities, he underscored citizens’ role to utilize the department’s digital online services, which are designed to simplify processes and reduce the reliance on intermediaries. By fostering awareness and engagement, Azam believes the community can play a vital role in transforming service delivery and promoting transparency.
Responding to a number of queries and public concerns raised by this agency’s scribe, Azam outlined a two-step process for vehicle registration and transfer. Applicants can simply call the department’s helpline at 111-383-383 to provide their details and schedule a visit from a mobile registration van, which may arrive on the same day or the next.
This initiative not only caters to individual needs but also represents a move towards personalized public service. Additionally, mobile vans are stationed at five locations throughout the week, expanding access for those who prefer to handle their affairs in person. —DNA
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